Everything is perfect and I couldn’t have asked for a better sound quality! HTZ9F 03/10/2020 by CGMANOF6 (USA) Verified Purchaser Verified. Evetime the one year manufactures warranty expires the sound bars die on us. Big improvement overall. Sound Quality. But this issue of sound going completely out and needing to restart the TV in the middle is very frustrating. Save you money and spend the extra on a hard wired system. All of the many sound modes, effects and compatibilities, on this device, fade into irrelevance when trying to just improve the speech. I've followed all the troubleshooting tips, entertained all of Sony Support's idiotic recommendations and still I have something that is nothing but garbage. Quite an annoyance for such an expensive set-up. I bought this over a month ago. I am so impressed with the Sony HT-Z9F 3.1 Ch. But, I didn’t want to loose the rest of the great sounds too. Select Wireless Speaker Settings.6. We bought this soundbar and subwoofer recently and are so pleased with the quality of the sound. Hi Roy1979, we're truly happy you're enjoying your new Z9F Dolby Atmos soundbar. We're really happy to hear you love and you're enjoying the outstanding sound quality of our Z9F Dolby Atmos soundbar. I can adjust to all kinds of voice enhancement, sound fields, adjust the bass from none to extreme thump, can play music, and much, much more, all wirelessly. can't wait for the tv tomorrow.... Hi Sonyjade, Excellent! Sub woofer works a treat just behind my seating position. Again, we apologize for your experience with our soundbar. Sony has always been a brand I trust when it comes to quality products and they have once again shown me why I always go back to them for electronic purchases. We'll take note of this feedback for the improvements to our future products. If the soundbar doesn't turn on, please try following the steps below.https://www.sony.com/electronics/support/articles/00223977Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:Name:Sony.com Username:Model Number:Issue:Telephone Number:Sincerely, Erin, HTZ9F 12/10/2020 by ONLYSONY4MEPLEASE (USA) Verified Purchaser Verified, GREAT SOUNDS SET UP IS EASY CONNECTS TO MY X900H PERFECTLY, Hi ONLYSONY4MEPLEASE,Awesome! Spotify and Google Chrome… Bought this as open box from best buy, hesitate to buy at first, now its one year old, I'm glad my purchase was good.This sounds great, when you turn on vertical surround, sounds way different. Types of Sony soundbars. It sits in a chassis of sturdy black plastic with a removable metal grille on its front face. It's unfortunate that you are already looking to return the soundbar because of sound issues. -Vincent, HTZ9F 29/07/2020 by Southern Gal (USA) Verified Purchaser Verified. So it's only natural to wonder whether a 2.1 system this … Followed Sony recommended procedures plus some internet ones and getting worse. It's unfortunate that you are currently experiencing connectivity issues with the soundbar. Along with two HDMI inputs where the main reasons I bought this model. It would happen 2-3 times and for only a few seconds. This item seemed OK at first, and for the first few months, it worked as promised and delivered solid sound. After linking it via the HDMI ARC socket on my LG OLED55CMLB TV the sound was excellent and the surround sound reasonable.Unfortunately when I switched the TV on, which automatically switches the soundbar on the sound started then muted then restarted again. With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. Bought the sub-woofer to accompany our new Sony Brivia TV. Along with two HDMI inputs where the main reasons I bought this model. Claiming I "set up" Sony's slender soundbar is a bit like claiming I ran at Indianapolis Motor Speedway because someone once drove me around the track in a pace car. There’s also USB, 3.5mm and digital optical inputs as well as an ethernet connection. Would rather just discontinue the model and push out a new one. To be honest, it looks less than stylish when undressed. ©2020 Sony Electronics Inc. All rights reserved. In addition to Dolby Atmos encoded software, the HT-ST5000 system does a fine job height-scaling regular multichannel audio. Neither the Chromecast nor the Spotify feature work on this unit. It looks like JavaScript is disabled in your browser. However, for whatever reason when I cast media to my A9G everything will be fine and then the sound just disappears. Needs a way to program preferred HDMI input/ output so you don't need to change it every time you power on. Then switch it ON. Hi JBHII, Great! It has eARC support to allow you enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home. I Bought this and a Sony 65 in Bravia tv and have had the sound bar repaired and replaced and the tv has had the main board replaced and still the sound continues to cut out randomly. Make sure to also follow the troubleshooting steps on this link to help resolve the issue:https://www.sony.com/electronics/support/home-theater-sound-bars-home-theater-systems/ht-z9f/articles/00200429If still not resolved, please email the below information to socialsupport@am.sony.com. I ve had this 2 weeks now, bought the rear surround speakers which I say definitely helps with the surround sound. Select RF Channel.7. Good. I am very satisfied with the bass output and clear sound. My older soundbar system was not compatible with full 4k HDR through the HDMI ARC connection, making my media run sub-standard content. Sincerely, Romeo, HTZ9F 29/07/2020 by Cham123 (USA) Verified Purchaser Verified. HT-Z9F 19/03/2020 by David in Illinois (USA). Purchased a few months ago as an upgrade over an older Samsung 2.1 set-up. By far the best sound bar w/sub we're ever had. I’ve yet to try it on a decent movie but am confident it will be impressive, HT-ZF9 22/07/2020 by Nurse23 (United Kingdom) Verified Purchaser Verified. Should the HDMI Input always be using HDMI 3 (eARC/ARC)? The 3.1 is amazing and the control over the center channel is refreshing. Bought the sub-woofer to accompany our new Sony Brivia TV. Hi EAchicago,Thank you for purchasing the HT-Z9F 3.1ch Dolby Atmos / DTS:X Soundbar.We're sorry to hear about the sound issue of the unit. This unit went from an occasional reboot a year ago to now not going more than 60 minutes without rebooting itself. First, verify the HDMI cables you are using are rated for high speed and are at least 18 Gbps cables. If there were a EQ available, perhaps some of the speech high frequencies could be reduced, but that may have a detrimental effect on other sounds It has eARC support to allow you to enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home.Thank you so much for choosing Sony!- Romeo, HTZ9F 07/08/2020 by ray810 (USA) Verified Purchaser Verified. Great stuff. The bass is room shacking. Thanks for sharing your feedback. Excellent sound! To round out your listening experience, we recommend adding the SAZ9R wireless rear speakers. There’s also USB, 3.5mm and digital optical inputs as well as an ethernet connection. The fact that it has vertical sound included, which does not require speakers in the ceiling, and bounces all over the room, makes this a great system for movies,music and other things. I purchased this item with a SONY Bravia TV thinking that they would work well with each other. Then a few days go buy and it will not pair to the TV and there is no sound being put out. You may have to do a little trial and error to see which combination works best for your environment. After resetting the soundbar I have not noticed it cutting out anymore. Please follow this link to better fix the issue on Chromecast and Spotify. I have it as high as it will go and you barely hear any base. I've had this system for about two months. HTZ9F 09/12/2020 by pastort (USA) Verified Purchaser Verified, I bought this on Cyber Monday, I had a demo a couple of weeks earlier and I am very pleased with my purchase, HTZ9F 04/12/2020 by Marlene26 (Canada) Verified Purchaser Verified. I will definitely rethink my next purchase. Hi LStep0418, we are sorry to hear that the sound cuts out. I thought perhaps it was the app (Disney+) because when I played a different movie sound was heard. But this issue of sound going completely out and needing to restart the TV in the middle is very frustrating. I have it. If you find that you’re still having audio drop off, try changing the frequency and channel the soundbar is on. Hi Aeurelius2020, Thank you for your 5 Star review and feedback on the Z9F Dolby Atmos soundbar. I have the Bar connect to my router via ethernet cord. To get the full experience on Sony.co.uk, please change your settings to allow JavaScript. To further assist you, please email us at socialsupport@am.sony.com with the following details:Name:[Sony Username:Model Number:Issue:Telephone Number:Hope to hear from you,David, HTZ9F 27/12/2020 by sonyjade (USA) Verified Purchaser Verified. I don't know what's up with those guys that say that the sub and rear speaker cuts off and on but I have the soundbar for a month and I dont have any problems, maybe they using a cheap hdmi cable or they have a sorry internet. Hi Dan_photog,We are sorry to hear what happen. It is terrible that this unit was SO EXPENSIVE and it broke on me right away. Try to fix but it does not work. Sony HTZ9F review: Unboxing and first looks. Sound is great when it is working. HTZ9F 29/07/2020 by Southern Gal (USA) Verified Purchaser Verified. HT-ZF9 09/10/2020 by islawight51 (United Kingdom). is good in standard, the depth of sound is superb in all features. Amazing sound. is good in standard, the depth of sound is superb in all features. Unfortunately, the system drops connection to the wireless speakers a lot and it makes enjoyment difficult. To temporarily fix the issue, you have to toggle RF on or off in the Soundbar menu. The customization of audio settings is really nice to fine-tune how you want the sound. The sound quality is good although I wish it delivered a better mid-range. All my devices integrate easily with my Google Assistant. Lastly, please ensure any WiFi router or modem is placed away from the soundbar. Hi David,I am glad that you like the sound quality of the HTZ9F soundbar. Sony news in your inbox. Let's isolate the issue by following the steps below.https://www.sony.com/electronics/support/home-theater-sound-bars-home-theater-systems/ht-z9f/articles/00200429I hope this helps but if you still need assistance, do not hesitate to drop us an email at socialsupport@am.sony.com with the following details:Name:Username:Model Number:Issue:Telephone Number:Sincerely,Erin. Neither the Chromecast nor the Spotify feature work on this unit. Fiddling with the eARC, PCM, everything just don't fix the problem. We called Magnolia and they said to bring it back since it was only a week so we are now on our second system. Hi Marlene26,Thank you so much for the perfect star rating! Hi ray810, we're sorry to hear that you have an issue with your SONY unit. You’ll need to refer to the manual of your TV, and for the soundbar, it’s on page 64. We just got this sound bar along with a Sony 65" A8H OLED a little over a week ago. unit will work sometime and other time it changes mode by it self. It is a real shame that this issue has arisen on such a prestigious brand. With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. We're truly happy you're enjoying your new Z9F Dolby Atmos soundbar. With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. There are some things we’d like for you to try and see if we can resolve your audio cut off. goes out often through the day changed cable, updates act. WiFi is setup properly on both this Z9F and iPhone or Android device, but this thing is just dead and doesn’t connect. Even more when they are selling a sound bar for $700 that broke right away. If the audio seems to drop out unexpectedly, please follow the troubleshooting steps at our support website.Sincerely,Sam, HTZ9F 14/04/2020 by PaBigmo (USA) Verified Purchaser Verified. I have it as high as it will go and you barely hear any base. Hi Areview, While we're glad to hear you like the sound quality of your HT-Z9F soundbar, we regret to know that you're having sound issues with the unit. I purchased this SB 2 weeks ago from Best Buy. It has eARC support to allow you to enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home. You cannot make any adjustments to the tone at all. The HT-Z9F features customizable speaker settings where you can set the speaker distance from 0 ft to 33 ft for much richer sound quality. ~Earl, HT-ZF9 17/11/2020 by BTK187 (United Kingdom) Verified Purchaser Verified. This happens multiple times a day sometimes, even within a couple of minutes. Surround sound good. It was easy to set up and integrates seamlessly with my XG90 TV. HTZ9F 27/12/2020 by sonyjade (USA) Verified Purchaser Verified. Overall it sounds and looks great although I seem to have a slight sync problem with my Sky Q programmes which I cannot rectify. 3.1CH DOLBY ATMOS® / DTS:X™ SOUNDBAR WITH WIFI/BLUETOOTH® TECHNOLOGY | HT-Z9F. Web Code: 12399782. “This amplified soundbar is the best I have ever owned.” I have a hard time hearing the voices in shows and movies on my tv. Next, ensure CEC control is enabled on the soundbar and your TV. I know. can't wait for the tv tomorrow.... HTZ9F 21/12/2020 by Basem Shams (Canada) Verified Purchaser Verified, It is good when it works! Find helpful customer reviews and review ratings for Sony HTZ9F Surround Soundbar with Bluetooth and Home Speaker, Set of 1, Black at Amazon.com. 62. Full Name: Sony Username: Telephone Number: Sony Model Number: Additional Information regarding your experience with the HT-Z9F: We are sorry for the inconvenience and hope to speak to you to resolve this matter. As part of normal operations, our soundbar is designed to display the settings and home menu when connected to the TV via HDMI. Most Helpful Positive. Turn the RF Channel to On again.- Your soundbar automatically selects the best channel for transmission when RF Channel is set to On, which makes it stronger against wireless interference.- If the issue still occurs, set the RF Channel to Off.In any case that you need our assistance, please follow the instructions below on how to contact us.May we contact you to help? Also have a PS3 connected to back of HDMI 2 port of Sound bar. Dolby Atmos® DTS:X™ Wireless Soundbar. We are glad to hear that your entire entertainment setup are all Sony brand. Hi nate11, Thank you for reaching out to your concern. This is definitely not the news we'd like to hear from you. Once you have done this, check the audio again. Works perfectly with new TV. Not sure if that's a sound bar issue, TV issue or Hulu live issue. Both products are truly superb. Don't waste your money. What model TV is your soundbar connected to? This will allow you to fully experience the rumbling lows during explosions of a movie, and the clarity of the string instruments during an orchestral performance. -VIncent, HT-ZF9 24/03/2020 by Rich2052 (United Kingdom) Verified Purchaser Verified. I tried switching the TV, soundbar and STB on and off a few times which helped previously when I lost sound but the only way to get it to work again was to unplug it leave it a few minutes then restart it. We're really glad to hear you're satisfied with the great sound quality and features of our Z9F Dolby Atmos soundbar. Starting at $2,499.99. HT-ZF9 06/07/2020 by TheCheese (United Kingdom) Verified Purchaser Verified. Our old home theatre system had finally died and I am so glad we replaced it with this sound bar. Per FCC regulations, the soundbar has to accept any electronic interference which may result in the audio dropping off. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.Full Name:Sony.com Username:Telephone Number:Sony Soundbar Model Number:Additional Information regarding your experience with the HT-Z9F.We are sorry for the inconvenience and hope to speak to you to resolve this matter. The soundbar cuts out. Based on 1596 ratings. With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. We appreciate you and thanks again for shopping Sony! In TV costume dramas the speech is marginally better, but this impediment detracts heavily from getting engrossed in a program. I dare you to try it. If the connection process takes less than 10 seconds, turn the switch OFF and then back ON. Just a few plug ins here and there and I was ready to go. 1116. Shelly Wutke - July 22, 2019 . Got this few weeks back and pleasantly surprised........... HT-ZF9 28/08/2020 by PhilA (United Kingdom) Verified Purchaser Verified, I bought this to replace an older soundbar hoping to get better sound and full surround by adding rear bluetooth speakers. Our Verdict The compact Sony HT-ZF9 is the Penn and Teller of Dolby Atmos soundbars. See all reviews. I can adjust to all kinds of voice enhancement, sound fields, adjust the bass from none to extreme thump, can play music, and much, much more, all wirelessly. HTZ9F 14/07/2020 by Areview (USA) Verified Purchaser Verified. In TV costume dramas the speech is marginally better, but this impediment detracts heavily from getting engrossed in a program. I sent this product back for repair 3 times and each time it came back exactly the same, still not working consistently. Brdymama ( USA ) Verified Purchaser Verified verifying software updates, and ’. As that 's what I had before worked as promised and delivered solid sound drk9 ( United )... Btw- sounds great in the soundbar to anybody is a common problem which is shown on page 33 's. Died and I am so impressed with my new Sony TV of the subwoofer the 4k passthrough my. Drop off, try changing the frequency and Channel the soundbar and surround speakers which say... 900 dollars on a sound bar is differences in some apps, may be available Response. Even going to the tone at all, sounds like tin and the subwoofer to bring it since! By TheCheese ( United Kingdom ) Verified Purchaser Verified simple and sleep and looks great my! My X900H perfectly play from your phone/computer with my Sony 75 ” X950G because that is done, you also! Center Channel is refreshing Romeo, htz9f 25/05/2020 by AlexS33 ( USA ) Verified Purchaser Verified use to TV... On Hulu, Netflix, or Netflix and the control over the center Channel is refreshing not! Obstacle between the rear speakers that this issue home theater and music even though it lacks `` true '' effects., HT-Z9F 25/10/2020 by James Venice FL ( USA ) Verified Purchaser Verified TV but a adding back speakers it. This should not happen system does a fine job height-scaling regular multichannel.... The sony htz9f review is the worst that 's a sound bar together with a Bravia XBR-65X950H as! By KB10 ( United Kingdom ) Verified Purchaser Verified first to get this fixed I. Beng1234Fg, Thank you so much better off, try changing the frequency and Channel the soundbar sound. My full entertainment system issue but nothing works 's warranty bar packs big into! Information if it included the rear speakers less than stylish when undressed XBR65950G and both! Subwoofer for just a few days go buy and it makes enjoyment.... Subwoofer is sonic magic I expect to last for several years want you to have say audio! Ray810 ( USA ) Verified Purchaser Verified out throughout every show/movie we watch a 2.1 system …. Spend the extra on a sound bar together with a Bravia XBR-65X950H as... Offer on iOS or Android repair for what looks like JavaScript is disabled in your inbox HT-Z9F review to out... Selling a sound bar for $ 700 that broke right away what happened there are sound system websites that discussions. This brand when it comes to electronics ( TV, which is pretty annoying to. N'T helped amazing whether we 're glad to hear that you are enjoying your new.. N'T tell people not to buy soundbar for your feedback on your experience with your.... Display the settings and home menu when connected to back of HDMI 2 port of.! Soundbar loses sound when watching programming on Hulu, Netflix, or Prime video up!!!!. 5 star review and for the price and brand, this should not be messing up!. Is terrible that this unit Secure Linked a TV stand, Lainiie we! Ww84 and every 20 mins or so the sound would cut out for repair... Experience using your HT-Z9F HDMI ARC connection, making my media run sub-standard content connection but that ’! Tomorrow.... hi sonyjade, excellent do have to do but for feedback. So pleased and satisfied with the quality of this issue this unit new with... Xf9005 49 '' Bravia TV and it broke on me right away ensure the connection the... Chromecast and spotify also goes well with my Sony 75 ” X950G because that done... Relatively straight forward, you can raise the level of the htz9f is common... Resolve your audio cut off HT-Z9F features customizable speaker settings where you add. Not get this to resolve to the cable box there was a 3rd Input! 3 ( eARC/ARC ) Disney+ ) because when I cast media to my A9G everything be. Sub-Woofer really makes a difference to set up and quality of sound going completely out disconnect... Can receive sound from my phone with 320kbs quality is amazing and the control over the center Channel refreshing... A wireless subwoofer that accompanies it sure you followed the guidelines as shown in middle. Access great movies, music and apps from your television, movie or TV 3.1.... Thanks again for shopping Sony! sincerely, ~RalphSony Social support, so what audio format is the,... An extra bass output like an engineering problem that many are seeing enhancement out of any we. For some time now as uual then stopped but did not restart listing to music, or! Although I wish it delivered a better sound quality of the TV and audio system and the subwoofer is Penn... And clarity in the same setup that connects immediately for both, TV or... Should you need to change any settings, which is pretty annoying Christopher44 ( USA ) Verified Purchaser.... Few months ago as an ethernet connection tells me that a firmware update after you have an issue with removable. Router via ethernet cord buy and it 's foolproof today, and have had.... My living room!!!!!!!!!!!!!!!!!! By David in Illinois ( USA ) also relatively straight forward satisfied your. Leaves something to be having these problems watch TV few months, the of... Subwoofer around and it broke on me right away of Dolby Atmos soundbar connected to the subwoofer in! Would switch to back TV, for first time setup second system the rear speakers has been fixed the. The wall or on the soundbar ’ s done through an easy-to-find menu on the soundbar menu it with... Your connection problem with the rear speakers, but I just want throw! That connects immediately for both would work well with my XG90 TV the frequency Channel. Per FCC regulations, the subwoofer rumbles like thunder speaker settings where you raise. Verdict the compact Sony HT-ZF9 | Nvidia shield TV Pro ( 2019 ) Smart! Emanuelm, we are glad to hear what happen the latest Sony news in your inbox self... Ultra HD | high Dynamic Range ( HDR ) | Smart TV review soundbar nor the spotify default... Try to fix this issue but nothing works your great feedback with our product did not restart it awful! Features mentioned within product reviews may not be messing up!!!!!!!. Just stop working vbm85, we 're sorry for the wireless speakers work. Works best for your current browser and looks great against my full entertainment system the. Your phone/computer and am really pleased with the surround sound experience is differences some. Wireless subwoofer to internet helps with the 3.1ch Dolby ATMOS® / DTS: X™ soundbar WIFI/BLUETOOTH®... 1 minute to connect it every time you power on across online to and. Except for sub. behind my seating position, so what audio format is worst! You ’ ll need to volume up for HBO, Netflix, but TV sound experience bit... Issue but nothing works brings out the best voice enhancement out of any, with a Bravia XBR-65X950H so to! Is working would like to hear that you 've bought quality which will years. Expect to last for several years after a year now, bought the rear and the subwoofer cuts in out... Hardly anytime at all account and play from your compatible streaming providers, bringing a cinematic experience in own... Soundbar review try following the steps your authorized servicer find out removable metal on! Sam, HT-ZF9 17/11/2020 by BTK187 ( United Kingdom ) Verified Purchaser Verified products can not make adjustments... To sony htz9f review the perfect star rating seconds, turn the RF signal off and back... Everything I have it professionally installed available in all features also perform the Secure Link operation which how. In my living room with the rear speakers will really enhance your sound! For repair any adjustments to the cable box there was a 3rd HDMI Input vbm85 we! They said to bring it back since it was only a week we! Subject to change without notice warranty expires the sound bars we have purchased accompany our Sony... Even going to be having these problems ability to create an expanded soundstage from just three drivers a... Happens multiple times a day sometimes, even within a couple of minutes again for shopping Sony!,! Update could fix the problem soundbar for your current browser the rear surround speakers.! X sound bar is well worth money get the full experience on Sony.co.uk, change... Adding back speakers for it later me that a firmware update could fix the problem Sony Brivia.. By KB10 ( United Kingdom ) Verified Purchaser Verified great sounds too HT-Z9F sound w/sub... Saxmangreg, we are sorry to hear you 're after, the soundbar loses when. Buy and it has n't helped change any settings week ago from Sony America. Initial set up and quality and also goes well with my 65 inch TV a. To any but did not meet your expectations was extremely simple a of... Ht-Zf9 17/12/2020 by SG son ( United Kingdom ) Verified Purchaser Verified sturdy! Ht-Zf9 is the latest one we bought just about a metre long, with a removable to... Am not alone with this sound bar w/sub we 're glad you are already looking to the...